Connection Masterclass – The Psychology of Communication & Feedback

This masterclass equips participants with communication skills to build stronger relationships, navigate difficult conversations, and foster collaboration at work.

Using evidence-based tools, participants learn how to amplify the positive feelings of others, communicate constructively during triggering moments, and receive feedback with openness rather than defensiveness, so that even challenging conversations strengthen working relationships instead of straining them.

Objectives:

• Practise active and constructive responding
• Navigate conflicts effectively
• Receive feedback for growth constructively

Duration: 90 mins / 3 hours